Voice of the Customer (VoC) Resources

In the first of a five-part series, on Customer Experience in the Home Building Industry, we’ll explore the basics of customer experience, why it[...]

Bad reviews come from broken experiences. Unified customer experiences are rare these days. Think about a bad customer experience you’ve had lately.[...]

There’s nothing new about the concept of delivering great customer experiences. But the term itself has achieved buzzword status over the past few[...]