Creating unforgettable home buying experiences

We help home sellers increase sales and innovate for the future by monitoring and improving the home buying experience.

When you partner with us, you get a trusted guide that knows the industry

Align Around the Customer Experience

Let us help align your company around creating memorable experiences for your buyers.
– Customer Journey Mapping
– Vision Alignment
– Strategic Planning

Understand Your Customer Experience

Stop guessing what your buyers are thinking. We do the research so you can know for sure.
– Buyer Experience Research
– On-site Experience Shopping
– Usability Testing

Improve Your Customer Experience

Don’t wait for the competition. Let us help you start creating memorable experiences.
– Unified Customer Profiles
– Personalized Inbound / Media
– Automation / Lead Nurturing
– Online Sales (Concierge) Programs

Monitor & Manage Your Experience

To consistently deliver great experiences you need the right processes and people. 
– Voice of the Customer Programs
– Metrics & KPIs
– Voice of the Employee Programs
– Cultural Adoption

  • Success Story

    Insights from customer research and journey mapping lead to breakthrough campaign for Premier Sotheby's International Realty.

  • Success Story

    Customer experience improvements turn into a dream campaign for midwest home builder Wayne Homes.

  • Success Story

    Usability testing insights lead to 56% increase in leads in the first 60 days for Denver-based Boulder Creek Neighborhoods.

  • “The unfiltered dialogue centered around the customer’s journey was invaluable. We plan to immediately start on a laundry list of improvements to our customer journey. You have a great way of digging deep into our process and how it affects our customers.”

    – Division President, National Home Builder

  • “I’ve pulled my hair out trying to understand where my marketing dollars are going. With Bokka, I now understand.”

    – David Oyler, Executive Vice President, Boulder Creek Neighborhoods

  • “They got our ideas and messages put into action quickly and professionally. They value teamwork and synergy and are the best I’ve experienced”

    – David Logsdon, CEO, Wayne Homes