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    • Augmented Reality (AR) (8)
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    Research Resources

    Research tips and resources for home builders and new home construction.

    • Home Builder Web Design: Optimize Without a Costly Redesign
      Articles

      Home Builder Web Design: Optimize Without a Costly Redesign

      Often the phrase “we need a new website” can strike fear into the heart of home building marketers. Home builder websites can take months, even years[...]

      Rachel Conn - UX/UI Designer on May 07, 2025
      10 min read
    • What Home Builders Are Teaching Us About Improving Customer Communication
      Articles

      What Home Builders Are Teaching Us About Improving Customer Communication

      In today’s homebuying market, customer expectations are higher than ever — especially during the construction process. Homebuyers aren’t just excited[...]

      Jimmy Diffee - Bokka Co-Founder on May 05, 2025
      3 min read
    • The Lost Buyer Survey: A Home Builder's Secret Weapon
      Articles

      The Lost Buyer Survey: A Home Builder's Secret Weapon

      A builder recently came to me with a data question that many have wrestled with at one point or another: "What should we do with a list of past[...]

      Eric Lee - Director of Customer Experience on June 15, 2023
      6 min read
    • Why should builders invest in customer satisfaction surveys?
      Articles

      Why should builders invest in customer satisfaction surveys?

      Tell me if this sounds familiar: Bob, the new COO, is preparing for his first meeting with the leadership team, poring over every number and report[...]

      Bokka Group on July 31, 2019
      4 min read
    • Get in touch

      We understand the challenges of innovating in an industry not known for great experiences. Tell us your story.

      Contact us

    • How Homebuilders Should Conduct Website A/B Testing for More Conversions
      Articles

      How Homebuilders Should Conduct Website A/B Testing for More Conversions

      Maybe you’ve heard of A/B testing, or split testing, and it sounds like one of those things that

      Aviva Johnson - Web Developer on August 22, 2018
      4 min read
    • How to Conduct Usability Testing for Better Homebuilder Experiences
      Articles

      How to Conduct Usability Testing for Better Homebuilder Experiences

      For decades, home builders have struggled when it comes to communication with their home buyers. If you’ve ever built a home, then this concept is[...]

      Sallie Wright Serene - UX Designer on August 05, 2018
      6 min read
    • Using construction software to improve customer satisfaction
      Articles

      Using construction software to improve customer satisfaction

      Your construction software may be good at scheduling. But is it good at keeping customers happy? A few months ago, I was leading a design-thinking[...]

      Jimmy Diffee - Bokka Co-Founder on August 01, 2018
      7 min read
    • Creating a Mobile-First Customer Experience For Home Builder Websites
      Articles

      Creating a Mobile-First Customer Experience For Home Builder Websites

      Once upon a time, cell phones were just phones, and home buyers were restricted to researching a purchase from a

      Rachel Conn - UX/UI Designer on July 18, 2018
      4 min read
    • Get in touch

      We understand the challenges of innovating in an industry not known for great experiences. Tell us your story.

      Contact us

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    Get in touch

    We understand the challenges of innovating in an industry not known for great experiences. Tell us your story.

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    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

    How to Prepare for Success in a Cooling Market: A New Home Sales Guide

    Get the guide that helps you get back to the fundamentals, and break the bad habits that lead to poor sales.

    Find out more

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    What we do

    We help you make lasting improvements to your customer experience (CX). From CX design to monitoring and management, we create a seamless home buying experience that increases customer satisfaction, brand value, and employee happiness.

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