Customer Satisfaction Survey Resources

The International Builders' Show (IBS) 2025 was the perfect stage to unveil the latest evolution in home builder communication—Builder Signal 2.0.[...]

The construction phase is arguably the most complex and challenging part of the home buyer’s journey. With hundreds of activities, suppliers, and[...]

A builder recently came to me with a data question that many have wrestled with at one point or another: "What should we do with a list of past[...]

In many ways, homebuyers can easily regress to childhood behaviors. If they don't get an answer (or the answer they want to hear), they go from one[...]

Customer satisfaction surveys have been the bedrock homebuilders use to gather their customer feedback. The thinking goes... We sell the home. Build[...]

Working from home has become the new normal. For home builders in the 45 states that are still allowing construction to continue, it's a huge change[...]

Rick, the ever-professional salesperson, arrived at the model home at his usual time. He meticulously went room-by-room to turn on all the lights[...]

Customer satisfaction surveys are a hot topic for home builders these days. For most of our builder partners, customer satisfaction and customer[...]