Bad reviews come from broken experiences. Unified customer experiences are rare these days. Think about a bad customer experience you’ve had lately.[...]
Customer Experience (CX) Resources
Customer Experience (CX) articles and resources for home builders and new home construction.
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There’s nothing new about the concept of delivering great customer experiences. But the term itself has achieved buzzword status over the past few[...]
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When someone thinks of a Ritz Carlton-like experience, it’s unlikely they think of the home building culture. It’s an industry not typically known[...]
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Millennials are forcing home builders to change the way they do business (especially as it relates to home builder marketing) The Millennials have[...]
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Is it worth it for home builders to invest money to improve the customer experience? Most builders would answer the above question with a “yes.” In[...]
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Articles
The Ideal New Home Buying Experience
How bringing together sales and marketing technologies can create the ideal home buying experience. Have you ever wondered what the home-buying[...]