Transform Your Customer Experience, and Transform Your Business
Did you know 86% of homebuyers say they would pay more for a great customer experience? The ultimate differentiator, how you sell and build your homes means the difference between growth and disruption.
It’s time to reimagine how you approach your brand’s buying experience with home builder consultants from Bokka. Our Customer Experience (CX) consulting empowers builders to create memorable customer journeys that drive sales, build brand loyalty, and boost employee satisfaction.
The home building business is experiencing unprecedented obstacles. Low inventory, high mortgage rates, and soaring home prices are causing potential buyers to stop and think.
So, what’s the secret to standing out and winning new business?
It’s all in the customer experience. Leveraging this key differentiator means your brand stands out even in difficult times. At Bokka, we specialize in building unique, memorable customer experiences through our homebuilder consulting services.
Through embracing change and understanding what makes today’s home buyer tick, we help you tap into the triggers that make people buy.
Customer Journey Mapping
Bring together your team to see the customer journey from the home buyer’s perspective, across all touchpoints. This helps you understand the experience you’re delivering and see the path to improvement. Read more.
Voice of the Customer
Most home builder surveys are done at closing when it’s too late for action. We’ll help you collect data proactively throughout the buyer journey, then actually make sense out of it. We’ll also help your team stay accountable for implementing positive, customer-centric change. Read more.
Online Sales Consultant
We’ve built and grown some of the most successful online sales programs in the industry. We will guide you through the process and share valuable resources, whether you’re starting from scratch or taking your program to the next level. Read more.
New Home Sales Consulting
Let us help you take your sales experience to the next level by building trust with prospects and guiding them through the process. Our CX-focused sales coaching will not only result in more sales but also better follow-up and improved customer experience.
Company Vision Alignment
Tap into our industry expertise and ensure your vision for customer service resonates with the entire team. We’re a guide you can trust to improve the experience of buying, building, and living in a new home.
Employee Engagement
Create a culture of doing right by the customers and empower your employees to contribute. We’ll assess your company culture and create a program that results in happier employees, happier customers, and lower turnover.
Book your free consulting call today to get started on changing the face of your customer experience at every turn.