R_How to Send Updates in Builder Signal - Builder Admins - Mobile App

Step-by-Step Instructions for Mobile App

1. Login into Builder Signal Mobile App
   Use your Builder Admin credentials to log into the Builder Signal App.
2. Access the Home You're Wanting to Update
   From the dashboard, find the home you want to update. As a Builder Admin, all homes will be listed on your main screen.
3. Click "Make an Update"
4. Add Photos or Video 
   Click Library to use photos or video from your library. Select images for the update.  For video, you must record the video in advance.
   Alternatively, click Camera to take photos to use in the update.
5. Select "Next"
   The Next button is in the upper-right hand corner of the screen.
6. Add Details
   - Date. Today's date is selected by default but can be back-dated or set in the future.
   - Media. Confirm the images you previously selected for the update.
   - Update. Add a description for the update that the homeowner will receive. Note that you can can apply basic formatting to the text of your update, including different font sizes, boldface, italics, or bulleted or numbered lists.
   - Phases. Select the appropriate Building Phase for the update. These are populated from the Building Phases configured for your account. Builder Admins can add or edit your Building Phases. See our article: How to Add and Update Building Phases.
7. Select "Next"
   The Next button is in the upper-right hand corner of the screen.
8. "Select An Address" and then "Next"
   Builder Admins can select from all homes in Builder Signal.  Builder Users will only see homes that are assigned to them.
9. "Review Your Update"
   Check all the details for accuracy, as this will be the information sent to the customer.
10. "Send" the Update
    Click Send in the upper-right hand corner of the screen. A confirmation message will be displayed, "Send This Update? The Homeowner and Additional Email Recipients will be notified of the update right away." You may Cancel and make changes to the update, or select Send.
11. Successful Send Notification
    A message will display at the bottom of the screen to confirm a successful update. 

Common Issues:

• Photo/Video Upload Not Working?
  Ensure the Builder Signal App has the appropriate permission configured on your mobile device to access your media library and camera. You can check this from your mobile device settings.
• Photo/Video Upload Not Working?
  Video can be used for updating homeowners as follows: 
  - Only 1 video per update.
  - Max video length: 1 minute
  - Max file size: 100MB
• Update Didn’t Reach the Homeowner?
  Make sure the homeowner’s email address is correctly configured in the system. If the email address is incorrect, the email notifications will not be delivered.
• Update Didn’t Go Through?
  If connecting to the internet through cellular data instead of Wi-Fi, sometimes updates will fail to be sent immediately due to poor reception. Those Updates are considered Drafts, which can be found at the bottom right of the screen, next to Account. When reception is improved or Wi-Fi connection is established, Update Drafts will automatically be sent.
  
  

Next Steps:

Learn how to send updates using the Web Version in our article: How To Send Updates in Builder Signal - Builder Admins - Web Version.