R_How to Get Help and Contact Support in Builder Signal

1. Search the Help Center
   The Help Center offers FAQs and troubleshooting guides to help you resolve issues on your own. In certain situations, you may need to reach out to your team's Builder Admin to verify or modify a configuration. Instances where your Builder Admin can address your issue are highlighted throughout the Help Center articles.
2. Submit a Support Ticket
   If you can’t find a solution, or your Builder Admin is unable to assist, send an email to signalsupport@bokkagroup.com to submit a support ticket.
3. Essential Details to Provide
   
   Device Information (e.g., Android or iOS device)
   
   Device Model (e.g., iPhone 12, Samsung Galaxy S21)
   
   Operating System (e.g., iOS 14.6, Android 11)
   
   Version of Builder Signal (found in the app settings or on the app's main screen)
   
   Steps to Reproduce the Issue. Please describe the steps you took leading up to the issue. (e.g., "I opened the app, went to the settings page, and then the app crashed.")
   
   Error Messages. If you are seeing error messages, please provide the exact text of the message or send a screenshot.
   
   Visual Aids. Please attach any screenshots or videos that show the issue occurring.
   - Screenshots: Please ensure the screenshots are clear and legible. Ideally, they should be at least 1080x1920 pixels in resolution.
   - Videos: If you’re providing a video, please keep it under 2 minutes in length and ensure it clearly shows the steps leading to the issue. The resolution should be at least 720p.
   
   Network Information (e.g., Wi-Fi or mobile data). If using Wi-Fi, please confirm if the issue persists when you switch to mobile data, and vice-versa.
   
   Frequency of Issue (e.g., every time you open the app, occasionally, etc.)

Common Issues:

• Support Ticket Not Responded To?
  Check your spam or junk folder for responses, as email service providers occasionally misplace messages.