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R_How to Send Updates in Builder Signal - Builder Admins - Web Version

For Builder Admins responsible for keeping homeowners informed. Learn how to send updates during the home construction process using photos, videos, and descriptions. Builder Admins can make updates from the Web Version or Mobile App.

Step-by-Step Instructions for Web Version:

  1. Log into Builder Signal Website
    Use your builder admin credentials to log into the Builder Signal website.
  2. Access the Home You’re Wanting to Update
    From your dashboard, find the home you want to update. As an admin, all homes will be listed on your main screen. Select Actions and then Post an Update.
  3. Add a Photo/Video
    Select Photos or Video you want to send from your library. You can also use the "CAMERA" button, but if you're sending multiple photos or video it's best to take them in advance (this is required for video). Note: if sending video, you can only send 1 per update with max length of 1 min or 100MB.
  4. Select a Building Phase Stage
    Select the stage of the home-building process that corresponds to the update (e.g., framing, roofing, plumbing). This helps homeowners understand the progress.
  5. Write a Caption for the Update
    Add a brief caption that describes the current stage of construction. For example:
    “Framing is complete, and your home is taking shape!”
    “Windows have been installed.”
  6. Review the Update
    Add or delete Photos/Video as needed.
  7. Send the Update
    To send the update, click Submit. The homeowner will receive an email notification with a link to their personal Builder Signal website. 

Common Issues:

  • Photo/Video Upload Not Working?
    Video can be used for updating homeowners as follows: 
    - Only 1 video per update.
    - Max video length: 1 minute
    - Max file size: 100MB
  • Update Didn’t Reach the Homeowner?
    Make sure the homeowner’s email address is correctly configured in the system. If the email address is incorrect, the email notifications will not be delivered.
  • Update Didn’t Go Through?
    If connecting to the internet through cellular data instead of Wi-Fi, sometimes updates will fail to be sent immediately due to poor reception. Those Updates are considered Drafts, which can be found at the bottom right of the screen, next to Account. When reception is improved or Wi-Fi connection is established, Update Drafts will automatically be sent.

Next Steps:

Learn how to send updates using the Mobile App in our article: How To Send Updates in Builder Signal - Builder Admins - Mobile App.