Bokka Group Partners with Ritz-Carlton to Bring Superior Customer Service to the Home Buying Experience
Denver (October 29, 2015) – The Bokka Group, the widely acknowledged leader in online marketing management and user-experience methodologies for home builders, today announced that it has partnered with Ritz-Carlton to improve the buying experience for people purchasing new homes.
Leveraging Ritz-Carlton’s rich legacy of customer experience excellence, the Bokka Group will work to introduce industry-exclusive best practices and bring the Ritz-Carlton’s tradition of superior customer experiences to the home building industry.
“The current home buying process is antiquated and unsustainable. We believe that home builders who are committed to providing a superior buying experience will see significant gains from the current hyper-informed buying generation,” said the Bokka Group’s Paula Huggett.
By understanding the customer’s journey and creating defining moments to improve that experience, the Bokka Group’s home builders will create real value through the customer experience. The impact will far exceed such traditional metrics as increased leads, higher conversions, and more short-term sales.
“When one’s aim is to redefine the level of service in any industry, there is no better example than Ritz-Carlton, which has set a standard for customer excellence that is world-renowned,” Huggett added. “By partnering with Ritz-Carlton, we are bringing fresh perspective to the home building industry, one that will help our builder-partners stand above the competition and increase customer lifetime value.”
The Bokka Group will begin its partnership with Ritz-Carlton through a series of customized speaking engagements and private client workshops in Fall 2015. For more information on upcoming engagements or to bring a workshop to your event or organization, contact the Bokka Group: 720.889.3741; [email protected].
About Bokka Group
At the Bokka Group, there is a fundamental belief that the current home buying experience is unsustainable. From advanced research uncovering the motivation behind a customer’s path-to-purchase, to evaluating the home buying and selling processes for the top builders across the US and Canada, the Bokka Group is in the business of changing the customer experience for the better.
The Bokka Group offers a wide range of services to attract, engage, nurture, convert, optimize, and manage prospective new home buyers throughout their entire new home journey. With a legacy of extraordinary success in prospect cultivation and lead conversion, Bokka offers proven solutions that are second to none.