Customer Experience Consulting for Home Builders and Realty Groups
Without a plan, you are doing nothing more than chasing fads (or worse, your competitors). You would never build or sell a home without proper market evaluation and planning. In the same way, meaningful improvements in the home buying experience require systematic evaluation and testing.
Customer Experience Evaluation
The industry’s only evaluation to assess and benchmark the home buying and building experience. If you’re not sure how your experience compares to other builders in the industry, this evaluation is for you.
Experience / Journey Mapping
One of our most sought-after consulting services, we work with builders, agents and customers to map out user experiences throughout the home buying process. During these hands-on sessions, we’re able to identify problematic journeys (that are costing you money) and find solutions to fix them.
The only way to really know if a product, service or tool will actually improve the experience for users is to test with real users. We conduct testing with customers and prospects to determine early and often if a new technology or idea is likely to succeed. From conversion rate optimization (CRO) of lead-generating web pages to preference testing of new designs, we take the guesswork out of your investments.
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