Journey Mapping the Home Buying Experience

The first step toward innovating the customer experience is gain a clear understanding of the complex systems, processes and people that create these experiences. The next step is to assess/collect home buyer insights through buyer experience research. This journey mapping process will allow you to visualize the buying journey from the customer’s perspective, across all the different touch points they have with you.

The goal of the journey map is to visually communicate important details of the customer journey needed for decision making within the organization.

Home builder journey mapping

This will allow you to:

  • Create empathy for your buyers/prospects
  • Understand the “why” behind successful/problematic stages of buying & building 
  • Identify key peaks and valleys in the user’s emotional journey
  • Prioritize innovation and technological investments in new communities or sales environments
  • Easily understand and share complex data about your customers

Interested in learning more about how Journey Mapping can benefit you?

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