For home builders and developers, launching new communities should be the best of times. It signifies growth, and should be filled with excitement, anticipation, and leads pouring in. But in reality they can be the worst of times. A weak grand opening with lackluster leads can mean sales projections look grim or downright scary.
So how do we avoid this? How do we successfully launch a new community, or even more challenging, multiple communities at once?
In order to successfully market the launch of new communities, it’s crucial to generate excitement early, and across a variety of media. Pre-sale is the perfect time to get interest up, as you will likely know enough about the community to put out some really compelling content. Don’t worry about having all the information - you just need to have the right information. Just focus on the basics: product type, municipality, and school district. As soon as you can, use this information on your "coming soon" signage.
This will be the destination to send prospects even if you only have minimal details about upcoming communities. It's also a great place to capture leads. Signage must feature the url or QR code of your landing page where prospects can join the VIP list to be the first to know updates ahead of the general public. You could also include things like your phone number with recorded info, or a number to text to get updates.
In addition to the “coming soon” signage, other effective inbound sources to take advantage of at this point include banners, social media and paid search. Your goal is to get qualified VIP list members as early as possible. Don’t go cheap here: You’re spending money to get early momentum that will make future sales easier.
The page should live outside of your main web site and exist solely to get one message across: informing about the upcoming communities. This is good in a few ways:
For example, rather than simply monitoring the total number of leads coming in each month and adjusting your overall spend, you'd be able to see that your digital display ads aren't generating high-converting traffic, but your paid search is (and simply reallocating). This will help you to focus your efforts in the right place rather than guessing.
These will ultimately compel a visitor to stay and learn more about what you’re offering — or not.
Large, high quality images of your homes and communities will help prospects envision life in one of your homes.
Social media and recommendations from trusted peers plays a big role in purchasing decisions. Showing potential customers that you have a big fan base will help you win them over.
Being the among the first to know, joining a VIP list or getting a sneak peek at early developments in the community are all compelling value propositions that speak to these prospects' desires to "get in early."
Once you’ve captured leads with the landing page, nurturing them into qualified buyers is key. Remember, this process will likely span over several months, so your follow-up communications allow them to re-engage with your brand, the community, and the product. For most builders or developers, the all-important Online Sales Counselor or onsite sales rep is the point person who manages the VIP list. This person is already set up to communicate with hundreds of people each week via email, phone, or text message. Immediate responses are vital at this stage, you want to catch shoppers when they're in an active-shopping mindset, while your homes are top-of-mind for them. Just waiting an hour can mean losing the lead to a competitor or resale. As you begin to communicate more often with these leads, you'll build trust and keep your homes at the forefront of their mind. Once base pricing is available, the counselor will communicate this to VIPs on your list, and that one-on-one sales appointments are now available.
The Jones Company of Nashville, used this groundbreaking landing page technique in order to boost interest and leads for several new communities at the same time.
The goal of the digital grand opening campaign was simple: gather leads by encouraging users to sign up to learn more. Therefore, one of the defining features of this campaign page is the compelling call-to-action of “Get Updates” and a prominent form with few bare-bones required fields (First Name, Last Name, Email Address).
The campaign page was strategically designed to give potential prospects a high-level look at the new communities coming soon. Essentially, this campaign page provides a teaser of what is known about the community - location highlights, pricing information, and - if available - product information (collection, sq. ft, etc,) and unique community features (amenities, schools...).
For the rest of the page, the goal was to provide a high-level look at the builder as a brand.
This awareness-strategy helps promote the upcoming communities to an active audience to delay their buying process. Creating a "Coming Soon" landing page gives you a couple different opportunities:
Investing in this type of upcoming community awareness-strategy allows you to take some of the pressure off your new community launches. A digital grand opening campaign will generate awareness and excitement, and give your new communities a focused online presence, even in their early stages. It gives you the ability to focus on new leads just for these new communities, without taking away from your overall goals on your main website.
Once you’ve got this strategy in place, you’ll begin to see your team’s hard work paying off, and be able to use the early momentum you created to get others off the fence and into the sales office. Over time, new community openings will be as routine as adding a new plan to your website.
